We are committed to providing a hassle-free warranty experience to ensure your gaming PC delivers outstanding performance and reliability. Our 1-Year Full Coverage Warranty gives you peace of mind by covering repairs, replacements, and technical support at no additional cost.
What’s Covered?
- Full Labour and Parts Coverage: All internal components of your PC (CPU, GPU, RAM, PSU, etc.) are covered for repairs and replacements.
- Bundles Coverage: If you purchase a PC bundle, peripherals such as monitors, keyboards, and mice are included in the warranty.
- Prepaid Returns: If your PC develops a fault within the first 12 months, we will provide a prepaid return label, ensuring a cost-free and smooth return process.
- Repair or Replacement: If your PC is faulty within 30 days of delivery, you’re entitled to a replacement, repair, or full refund.
- Expert In-House Repairs: We handle all repairs in-house, ensuring fast turnaround times and high-quality servicing.
- Equivalent Component Replacement: If a component needs to be replaced, we will provide an equivalent model based on availability.
- Warranty Continuation: A replacement product or part assumes the remaining warranty of the original product or 365 days from the date of replacement or repair, whichever is longer.
What’s Not Covered?
While our warranty covers a wide range of issues, the following are not included:
- Software Issues & Accidental Damage: Problems caused by software errors, misuse, or physical damage are not covered.
- Unauthorized Modifications & Repairs: Any repairs or modifications performed by a third party will void the warranty.
- Third-Party Component Issues: If a customer upgrades their PC with third-party components, the warranty will not cover any issues caused by those components.
- Improper Use or Environmental Damage: Defects caused by improper storage, misuse, moisture, fire, corrosion, infestation, negligence, or natural disasters are not covered.
Returns & Refund Policy
- 30-Day Money-Back Guarantee: If you change your mind within 30 days of receiving your PC, you can return it for a full refund.
- Packaging Requirements: The item must be returned in its original packaging with all included accessories. Damage caused by inadequate packaging may affect your refund.
- Restocking Fee: If applicable, a restocking fee may be charged in accordance with standard industry practices.
Order Cancellations
- Orders can be cancelled before shipment for a full refund.
- If the order has already shipped, it will be processed as an unwanted return in line with our 30-day money-back guarantee.
Support & Upgrades
- Lifetime Remote Troubleshooting: Available during the 1-year warranty period, and after the warranty expires.
- Affordable Upgrades: Customers can benefit from discounted component upgrades to keep their system performing at its best.
Damaged or Incorrect Goods
- Any incorrect or damaged goods must be reported as soon as possible after delivery for a free replacement or refund.
Warranty Claim Process
To obtain warranty service, please first contact us to determine the problem and the most appropriate solution for you.
Contact Details:
Email: support@galactic-gaming.co.uk
Website: www.galactic-gaming.co.uk
Legal Disclaimer
- Our Warranty applies only to products purchased directly from Galactic Gaming and used within the United Kingdom.
- Our Warranty is non-transferable and applies only to the original purchaser.
- Replacement or repair of a product does not restart the warranty period.
- This warranty does not cover any indirect, consequential, or incidental damages resulting from the use of our products.
- Any unauthorised modification or tampering with the product will void the warranty.
If you have any questions or need assistance with a warranty claim, please contact our founder Greg. He is here to ensure your child's gaming experience is smooth and worry-free!
