FREQUENTLY ASKED QUESTIONS

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: April 2024

1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Contact Questions
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5. FPS Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please reach out to support@galactic-gaming.co.uk. 

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact Greg as soon as possible. 

Do you have a physical store?

Yes, we’re based in Hessle and offer local collection for orders.

2. Product Questions

Will this PC be good for my child’s school projects as well?

Absolutely. Our PCs are versatile and powerful enough to handle school projects, including software for content creation, coding, and video editing. This makes them a great tool for both gaming and education.

Is this PC suitable for playing popular games like Fortnite, Roblox, and Minecraft?

Yes, our PCs are specifically tested to ensure they run popular games like Fortnite, Roblox, and Minecraft smoothly. Your child will be able to enjoy their favourite games without any issues. Please check the benchmarks on each product page for more details. 

I don’t understand PC specifications. How do I know which one to choose?

We understand that tech jargon can be confusing. Our founder Greg is here to help. Simply reach out to him via chat, email or phone and he’ll guide you through choosing the right PC based on your budget and your child’s needs.

What if the PC needs an upgrade in the future?

Our PCs are designed to be easily upgradable. When it’s time for an upgrade, our friendly upgrade service can help you add more features and power at any price point, ensuring your investment remains valuable for years to come.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Google Pay and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options through Klarna. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@galactic-gaming.co.uk or by calling our founder Greg directly at 07376923693.

What are your business hours?

Our business hours are Monday to Friday, 9:00 AM to 5:00 PM, and Saturday & Sunday, 9:00 AM to 5:00 PM.

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 8a First Lane, Hessle, England, HU13 9EB.

5. Frame Per Second Gaming PC Questions

Will my PC run the games at the FPS mentioned in the listing?

Yes, your PC will run the games at the FPS mentioned in the listing, but performance may vary depending on your exact setup. Factors such as background applications, driver updates, and in-game settings can affect FPS. 

 

Additionally, as games receive updates and new content, system requirements may change over time. However, the listed FPS has been tested under optimal conditions to provide a reliable benchmark of expected performance.